SmugMug Doesn't Show Tags in Private Galleries

SmugMug has been my favorite photo sharing service for about 6 months now. I'm so impressed with the quality of their service and the enthusiasm of their community. In my opinion, it's the best place for a budding photographer to start, especially if they are looking to start as a professional photographer.

But I have a Problem with SmugMug right now.

Because they don't enable tags in private galleries.

Tagging is a critical feature in all digital photo galleries and there is simply no better way to manage photos in the digital age. Privacy is also important. Unfortunately,on SmugMug - tagging and privacy are not available at the same time. With Smugmug, when you make a gallery private, your viewers can't see your tags. I know of one example where a teacher takes a few hundred pictures at her students event and puts them on SmugMug in a private gallery. Parents go online and see the private photos; however, they can't find their child's pictures because tags are disabled. I've got another example where I photographed a private art collection and the ownered wanted it to be private. But without tags, browsing through the photos is UN-enjoyable.

Not having this feature is driving me to remain non dedicated to SmugMug and continue to use other services. To their benefit, not a lot of services offer private galleries like SmugMug does so I can't determine how good other services are at blending tags and privacy. But I will say - as a web developer, I know this is technologically possible and they just need to do it.

In the meantime, Picasa Web combined with the syncing functionality of Picasa 3 is really growing on me.

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3 Comments (Leave a Comment):

Hey Justin,

I'm from SmugMug and stumbled across this entry. Thanks for using our service and I'm sorry you're having problems with it.

We love feedback, especially negative feedback, so we know what to build and how big a priority it should be. Just to be clear, you want the keywords/tags to be viewable and searchable within an unlisted gallery, but not from a homepage, right? So the gallery remains unlisted, but once a visitor is inside it, keywords/tags are still accessible.

Is that accurate?  
Hey there, I'm the founder, CEO & Chief Geek at SmugMug. Thanks so much for your comments - we listen closely and work hard to improve based on feedback like yours.

Love to hear more about how you'd like to blend privacy and tags, especially about how you'd implement it yourself. It's a difficult problem, and I believe relative to our competitors, we have the best offering in this regard - but I'm happy to be proved wrong so we can go and make it even better. :)  
I really appreciated how quickly the CEO and others at SmugMug commented on this blog post about this issue. Essentially - SmugMug is still a great service and it's why I'm using it as my primary photo gallery today. But still, 6+ months after this post - this feature is unavailable. It's too bad because I think it would be such a great feature and people (including us) would appreciate it. I know, technically - it can't be that difficult. And if it is, I'd love to know what the big technically hurdles are.  

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